Hands-on help, backed by our own software.

Cloverlight LLC is an independent software and Amazon account-management provider. It is not part of Amazon.com, Inc. or its affiliates, and does not claim to be authorized, endorsed, or sponsored by Amazon. Amazon and related product, service, and brand names are trademarks of their respective owners.

Cloverlight performs the tasks set out in your proposal, service agreement, or statement of work. Depending on what's agreed, this can include product research, monitoring orders and fulfillment, inventory updates, catalog work, handling customer messages, operational reporting, and account-health monitoring.

Anything outside that agreed scope isn't Cloverlight's responsibility unless we've separately agreed to it in writing. You remain the owner of your Amazon account and the seller of record. How responsibility is divided between you and Cloverlight — for account use, the products you sell, and your legal obligations — is set out in your signed agreement.

Account management and dropshipping account operations have no fixed fee: Cloverlight takes a share of net profit, calculated every 45 days. No share is due for a period that ends in a loss. The rate, how net profit is calculated, which costs count against it, and how refunds, cancellations, chargebacks, currency differences and taxes are handled are set out in your specific proposal or agreement.

A profit-share fee arrangement doesn't by itself create a partnership, joint venture, employment relationship, or agency relationship. The legal relationship between us is whatever your signed agreement says it is.

We manage for margin and efficient use of capital, not just sales volume. Product research uses the information available to us at the time — product cost, Amazon fees, shipping, customs, returns, exchange rates, competition, and market prices.

Every number we produce is an estimate based on that information at that moment. Market conditions, Amazon fees, competitor pricing, Buy Box status, exchange rates, sourcing costs, and return rates can all change without notice.

Cloverlight does not guarantee any specific sales volume, revenue, profit, margin, return on investment, Buy Box outcome, or store performance. Past results, sample numbers, target margins, and demo data are not a promise of what happens next.

Amazon can change its policies, review procedures, document requirements, category or brand restrictions, and account-health practices at any time. We do our best to work within current, publicly available rules, but we can't predict or control what Amazon decides to change.

Listing removals, payment holds, reviews, warnings, violations, selling restrictions, and account deactivations are all decided by Amazon. Cloverlight doesn't make these decisions and doesn't act on Amazon's behalf.

If an account we manage gets a warning, violation, listing removal, or deactivation, we take the operational steps available to us under your agreement, based on the information and documents you give us.

That can include reviewing the notice, checking the relevant records, assessing available documents, helping prepare an initial response or appeal, and following up through Seller Central.

We can't guarantee Amazon will remove a violation, reinstate a listing, release a withheld payment, or reactivate an account — outcomes and timelines are entirely up to Amazon. If the first round doesn't resolve it, or the matter needs legal, IP, tax, product-safety, or other specialist expertise, we may suggest you bring in an independent lawyer or other qualified professional.

Any outside expert or provider you choose, or that we recommend, is an independent third party. Unless we've agreed otherwise in writing, Cloverlight:

• Is not a party to that provider's services.
• Doesn't guarantee the scope, timing, cost, or outcome of their work.
• Isn't responsible for what that provider does or fails to do.
• Doesn't cover their fees on your behalf.

Recommending someone isn't a guarantee of their work, and doesn't make us their legal representative.

You're responsible for making sure the business, product, supplier, invoice, order, brand, tax, and account information you give us is accurate, current, genuine, and something we can verify.

We won't use false, altered, misleading, or unverifiable documents in any case we handle, and we can decline to work with documents we have real doubts about.

If something goes wrong because information was incomplete, late, inaccurate, or misleading — or because of your instructions, unauthorized sales, non-compliant products, or a breach of your agreement or Amazon's policies — how that's handled is governed by your agreement.

Amazon, payment providers, suppliers, carriers, warehouses, and integration providers are all outside Cloverlight's direct control.

Outages, API changes, data delays, sourcing problems, inventory mismatches, shipping delays, lost shipments, customs holdups, payment holds, or something a third party does or fails to do can all affect the results we deliver.

We can't guarantee we can prevent the consequences of something outside our control. When that happens, we'll do the reasonable monitoring and follow-up included in your agreed scope.

Our account management, software, analysis, document work, and operational support are not legal, tax, investment, or independent financial advice.

You should get advice from your own qualified professionals on company structure, taxes, product regulation, consumer rights, intellectual property, import/export rules, and any other legal obligations that apply where you operate.

Exclusions of liability, categories of damages, any monetary cap, indemnification, and claim periods belong in your signed service agreement or valid Terms of Service — they're defined there, not on this page.

This page won't state an arbitrary monetary cap, an absolute "not liable under any circumstances" disclaimer, or an indemnity obligation that isn't in your agreement.

This page is general information — it doesn't replace a signed proposal, service agreement, addendum, or statement of work. If something here conflicts with your signed agreement, the signed agreement controls, subject to applicable law.

This text shouldn't be treated as final, binding, or legally reviewed until qualified legal counsel has looked at it for the relevant governing law and the countries our clients operate in.